Legal
Privacy Policy
Effective Date: June 6, 2026
This policy explains how Bahd collects, uses, and protects your information when you use our transportation booking platform.
Introduction
Bahd is a transportation booking and travel information platform operated by IOUTDEV PLC ("Bahd", "we", "our", or "us").
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the Bahd mobile application, website, and related services (collectively, the "Service").
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Bahd is operated by:
IOUTDEV PLCAddis Ababa, Ethiopiasupport@bahd.appBahd provides software services that help users discover, compare, and book transportation services offered by independent transportation operators and service providers.
Information We Collect
The information we collect depends on how you use the Service.
Information You Provide
- Full name
- Mobile phone number
- Email address
- Travel booking information
- Customer support communications
- Account preferences
Transaction Information
- Booking reference numbers
- Transaction identifiers
- Payment status information
- Amount paid
- Payment method used
Bahd does not store complete payment card details or financial account credentials. Payments are processed through authorized third-party payment providers.
Technical Information
- Device type
- Operating system version
- Browser information
- Application version
- IP address
- Date and time of access
- Error logs and diagnostic information
Location Information
Where permitted by your device settings, we may collect location information to improve route searches, transportation recommendations, and service functionality. You may disable location access through your device settings.
How We Use Information
- Providing and maintaining the Service
- Processing bookings and transactions
- Verifying user accounts
- Providing customer support
- Improving platform performance
- Preventing fraud and abuse
- Sending service-related communications
- Meeting legal and regulatory obligations
- Protecting the rights, safety, and security of users and the platform
We do not sell personal information to third parties.
Data Retention
We retain information only for as long as reasonably necessary to operate the Service, complete transactions, resolve disputes, prevent fraud, and comply with legal obligations.
Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may request to:
- Access personal information we hold about you
- Correct inaccurate information
- Delete information that is no longer required
- Restrict certain processing activities
- Withdraw consent where processing is based on consent
Requests may be submitted to support@bahd.app.
Children's Privacy
The Service is not intended for individuals under the age of 18.
International Data Processing
Bahd primarily serves users located in Ethiopia. Some service providers may process information outside Ethiopia. Where such processing occurs, we take reasonable measures to ensure that information receives appropriate protection.
Third-Party Services
The Service may contain links to third-party websites, transportation providers, payment providers, or external services. This Privacy Policy does not apply to those services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by other appropriate means.